WhatsApp Redesign
Accessible Calling for Everyone
WhatsApp Redesign
Accessible Calling for Everyone
Role
UX/UI Designer
Industry
Technology
Duration
3 weeks
Problem Overview
This project reimagines WhatsApp’s calling experience to make it more inclusive for elderly and differently-abled users.
Inspired by my grandmother’s struggle to answer calls independently, I designed a clearer, friendlier interface that restores confidence and helps users communicate without fear or confusion.
Problem Overview
This project reimagines WhatsApp’s calling experience to make it more inclusive for elderly and differently-abled users.
Inspired by my grandmother’s struggle to answer calls independently, I designed a clearer, friendlier interface that restores confidence and helps users communicate without fear or confusion.
Context
WhatsApp connects billions, yet elderly and disabled users often find the swipe gesture confusing and incoming call notifications inconsistent.
Observing my grandmother’s experience and interviewing other seniors revealed a shared need for clear visuals, accessible buttons, and voice guidance.
Context
WhatsApp connects billions, yet elderly and disabled users often find the swipe gesture confusing and incoming call notifications inconsistent.
Observing my grandmother’s experience and interviewing other seniors revealed a shared need for clear visuals, accessible buttons, and voice guidance.
Problem Statement
Many users struggle with:
-Hard-to-execute swipe gestures
-Small, closely placed buttons
-Inconsistent notifications
-Lack of voice or haptic feedback
These barriers lead to missed calls and dependence on others.
Problem Statement
Many users struggle with:
-Hard-to-execute swipe gestures
-Small, closely placed buttons
-Inconsistent notifications
-Lack of voice or haptic feedback
These barriers lead to missed calls and dependence on others.
Solution
The redesigned interface focuses on clarity, comfort, and accessibility.
-Large, colorful “Answer” and “Decline” buttons
-Optional voice prompts for each step
-Call confirmation before dialing
-Consistent, high-contrast incoming call screens
“I did it myself!” — my grandmother, after using the prototype
Solution
The redesigned interface focuses on clarity, comfort, and accessibility.
-Large, colorful “Answer” and “Decline” buttons
-Optional voice prompts for each step
-Call confirmation before dialing
-Consistent, high-contrast incoming call screens
“I did it myself!” — my grandmother, after using the prototype
Solution
The redesigned interface focuses on clarity, comfort, and accessibility.
-Large, colorful “Answer” and “Decline” buttons
-Optional voice prompts for each step
-Call confirmation before dialing
-Consistent, high-contrast incoming call screens
“I did it myself!” — my grandmother, after using the prototype
Goals
-Simplify calling for seniors and users with disabilities
-Maintain WhatsApp’s familiar design
-Build confidence through accessibility and clarity
Goals
-Simplify calling for seniors and users with disabilities
-Maintain WhatsApp’s familiar design
-Build confidence through accessibility and clarity
Research
I interviewed 6 participants - 4 elderly users and 2 with disabilities to understand their struggles.
Key Insights
-Swipe gestures felt unreliable
-Buttons were too small
-Incoming call alerts varied by device
Research
I interviewed 6 participants - 4 elderly users and 2 with disabilities to understand their struggles.
Key Insights
-Swipe gestures felt unreliable
-Buttons were too small
-Incoming call alerts varied by device
Pain Points
-Gestures are confusing and inconsistent
-Buttons are hard to tap
-Missed or unclear call notifications
-Lack of voice feedback creates confusion.
Pain Points
-Gestures are confusing and inconsistent
-Buttons are hard to tap
-Missed or unclear call notifications
-Lack of voice feedback creates confusion.
Final Design
Final Design
Project Impact
-100% of test users completed calls independently
-83% reported higher confidence using the app
-My grandmother answered a call by herself for the first time
Project Impact
-100% of test users completed calls independently
-83% reported higher confidence using the app
-My grandmother answered a call by herself for the first time
Prototype
Prototype
Click on image for Prototype
Click on image for Prototype
Outcomes
This project taught me that accessibility is not a feature it’s respect.Even small design changes, like button sizing or feedback tones, can restore independence and dignity for users
Outcomes
This project taught me that accessibility is not a feature it’s respect.Even small design changes, like button sizing or feedback tones, can restore independence and dignity for users
Thank you for your time🌱
Thank you for your time🌱